Notice to Customers Making Sales-tax-exempt Purchases

As of January 10, 2024, customers (foreigners and Japanese temporary returnees) who wish to purchase tax-free items in cash (including cash equivalents such as gift certificates) and general goods worth more than JPY 500,000 including tax per transaction at certain brands will be required to present their passport for identification purposes. Tax exemption procedures will not be granted if the purchaser does not present their passport.
For further information, please ask a staff member in the sales area.

Convenient services for foreign customers

Payment methods

Please enjoy the hospitality and shopping experience of well-established department store which has been loved in Japan for 300 years.

SHOPPING SPECIAL COUPON 5%OFF

Not available for bargain articles, foods, and some choice brands.

  • ・Payment by not only cash and China Union Pay card but also credit card is accepted.
  • ・You get a 5% discount coupon by showing your passport at the following places.
  • ・This only is for customers who have been in Japan for less than 6 month.
  • ・Please note this coupon is available for only customers with foreign nationality.

Stores

Everything is completed in the store. Just enjoy your way back home.Tax Exemption Procedure

Please bring your receipts to a Tax Exemption Counter, and you can make it tax-free in the store. What you need to do on the day of departure is show your record of purchase and purchased goods at the customs of the airport, etc.

  • *Available at designated stores. Some items are excluded.
  • *Please note that we charge sales tax exemption handling fee equivalent to 1.55% of the price of the product(s).
    [Tax exemption for products with a consumption tax of 10%] The final refund amount will be 8.45%.
    [Tax exemption for products with a consumption tax of 8%] The final refund amount will be 6.45%.

Standard products:
Total purchase amount from a single day of ¥5,000 or more (excl. tax)
* Take these products out of Japan within 6 months of your entry into the country.

Consumable goods:
Total purchase amount from a single day ranging from ¥5,000 to ¥500,000 (excl. tax)
* Take these products out of Japan within 6 months of your entry into the country.
* We will package consumable goods in a way that prevents their use within Japan.

If Combining Standard Products and Consumable Goods:
Total purchase amount from a single day ranging from ¥5,000 to ¥500,000 (excl. tax)
* Take these products out of Japan within 6 months of your entry into the country.
* We will package all products in a way that prevents their use within Japan.

Stores and Locations:

You don't have to worry about the Language any more.Free interpretation service

Our interpretation staff will help you so that you can enjoy shopping. English and Chinese catalogs are available for some products. Please feel free to ask.

Stores and Locations:

For research and checking souvenirs.Free Wi-Fi service

"What was it that my friend asked me to buy…?"
"Is there any sightseeing spot around here?"
In those cases, you can use the Internet whenever you like. Please show your passport at the assigned places of the store to use Wi-Fi for free.

*You don't need to show a passport at Daimaru Shinsaibashi Store, Daimaru Umeda Store, Daimaru Tokyo Store and Daimaru Sapporo Store. Free Wi-Fi is available without ID or password.

Stores and Locations:

If you need cash, it's no problem.Currency Exchange

If you are in urgent need of Japanese Yen, or if you want to exchange the remaining Japanese Yen to your home currency, Currency Exchange service is available.

Stores and Locations:

Notice Regarding Use of the Stockholder Benefit Card

Daimaru Mazuzakaya Department Stores Stockholder Benefit Card
As of January 15, 2018, consumption tax exemption for purchases made at a Daimaru Matsuzakaya Department Store using a Stockholder Benefit Card, which is issued to J. FRONT RETAILING stockholders, is available only to the cardholder and their family members.
* When carrying out tax exemption procedures, the stockholder is asked to come to the sales tax exemption counter in person and present their passport and Stockholder Benefit Card to enable confirmation that the names match on both. Any family member of said stockholder who uses the card is asked to fill out and sign a prescribed form at the sales tax exemption counter.